Homes must be in the Duke Energy Progress territory, or in Duke Energy Carolinas territory (and permitted after January 7th, 2022 for Duke Energy Carolinas). Single family homes and multifamily units in buildings that are 3 stories or less are eligible for whole-house incentives. Multifamily units in buildings over 3 stories are only eligible for equipment incentives.

Please review the Duke Energy Progress program tariff and the Duke Energy Carolinas tariff (Coming soon) carefully to ensure that your projects are eligiible.

If you are unsure about the electric provider for an upcoming project, please email DEPRNC@icfprogram.com. A program representative will verify your project's eligibility.

Questions about premise numbers and associated addresses should be directed to the Duke Energy Contractor Hotline: 1-800-636-0581

Inquiries related to the RNC Program can contact the program directly at DEPRNC@icfprogram.com. This is the recommended method, as your message can be addressed by any of the program's staff members.

You can reach a program representative by phone at: 844-385-3762. This line will only be able to assist with RNC Program inquiries.

For assistance with utility inspections, meter sets, and startup power please contact Duke's Customer Service Hotline at: 800-452-2777.

Four to six weeks from the date of submission.

Homes are batched twice per month - on the 8th and 19th. Batch rebate processing takes roughly 1 week. ICF then invoices Duke Energy for the incentive funds and cuts incentive checks as soon as funds are received - within about 2 weeks. Checks then arrive within 1 week.